A Commitment to Quality

Contributed by Lance Payne, MSI, LHI, CLA

SRI CERTIFICATE JPGIn the building and construction industry, reputation and trust are everything. And reputation and trust are earned through quality work. Quality assurance programs (QAP) exist for this purpose. The concept of “quality assurance” is often confused with quality control and quality inspection. The American Society for Quality (ASQ), one of the world’s leading authorities on quality, defines these terms as follows: Continue Reading…